How TEREX transformed its travel program
“We need to do something about the travel agency. They are impacting morale“
Terex Executive Team
Terex employees dreaded business travel. Long hold times, stranded travelers, and a confusing booking system led to widespread frustration. Megan Eaton, Category Specialist in Procurement at Terex, was tasked with fixing the broken travel program.
Wanting to fully understand the issues, Megan gathered insights from key stakeholders, including executives, frequent travelers, and administrative teams.
The Findings Revealed Major Concerns:
Low
Adoption
Only 40% of employees used the managed program—most booked outside it to avoid the hassle. The tool was difficult to use and lacked transparency.
Poor Customer Experience
Calls to the TMC resulted in hours of hold time. Travelers were left stranded at airports with no support.
Limited
Visibility
The organization struggled with reporting, compliance, and cost control.
Finding the Right Travel Partner
Terex turned to Encore Corporate Travel to rebuild its travel program, prioritizing:
Responsive, expert-level support to minimize downtime and ensure traveler confidence.
An intuitive online booking tool that simplified bookings and improved transparency.
A structured change management plan with communication and hands-on training.
A Seamless Transition
For launch, Encore’s team was there in person, working directly with executives, finance leaders, assistants, and frequent travelers. They provided hands-on support and real-time training to make sure everyone felt comfortable using the new platform from day one.
The results? Immediate. People felt more confident, picked it up quickly, and smoothly transitioned to a better, more efficient travel program.
A Travel Program That Works
Employee adoption and satisfaction soared. Megan no longer had to push employees to use the program—they wanted to.
85%
Online Adoption
94% excluding VIP & international travel
80% of Calls Answered in <60 Seconds
Reducing frustration & complaints
Proactive
Support
Restored traveler confidence
Cost Savings
Optimized OBT usage & vendor contracts
Enhanced Duty
Of Care
Ensuring employee safety worldwide
In Megan’s Words
“What has helped our travel program the most is the fast response times. It’s really hard if you’re sitting on hold for an hour or more, you feel like your problem doesn’t matter. But with Encore, when you immediately get a response back, it makes the experience so much more personal. You feel like there’s actually someone helping you.”
— Megan Eaton, Category Specialist, Procurement at Terex
Ready to Redefine
Your Travel Program?
The transformation at Maker’s Pride delivered a high-performing travel program that provided measurable value.
Partner with Encore today.
About Encore Corporate Travel
Since 1987, Encore Corporate Travel has partnered with CFOs, CPOs, and travel program leaders to reimagine what business travel can be—simpler, smarter, and more personal.
Encore’s combines 24/7 Traveler Services, proprietary Zii Travel Technology, with strategic Program Management to deliver clarity, control, and care across every touchpoint. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention. With a vision to be global by 2030, the company is scaling on its own terms—never compromising on the personalized service that sets it apart.
Encore is a proud member of the GBTNetwork.
For media inquiries contact Christie Thompson at [email protected]
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